OTS brings orders, the call center, warehouse and live shipment tracking together — with cash-on-delivery and real-time tracking across Masarat & Babel Express.
From the first lead to the collected cash — every step of the delivery lives in one place your whole team can work from.
Create, validate and route orders with Syrian-phone checks and per-warehouse stock.
A locked call queue with recall scheduling and outcome logging for your agents.
Pick, print tickets and dispatch to the right carrier — with delay alerts.
Follow every shipment on a live map (Masarat) or by AWB (Babel Express).
COD is tracked from dispatch to collection — by code or automatically from the carrier.
AI delivery estimates and automatic receipt matching from a photo.
A lead or order comes in and is validated with the right product and address.
Agents call the client, confirm details and push the order to the warehouse.
Warehouse prints the ticket and sends it via Masarat or Babel Express.
Follow it live until delivered — COD is collected and recorded automatically.
Pick the carrier per order — the right tracking flow runs automatically.
Live route-graph tracking across our Syrian branch network.
Integrated with Babel’s platform — quotes, AWB and live status.
Sign in to your OTS dashboard, or reach out and we’ll get you set up.